Refund, Exchanges & Return

At Goyal Saree Emporium, we strive to deliver high-quality products to our customers. We understand that certain situations may arise where you need assistance with a return or exchange. Kindly review our policy below.

Return Policy:

• We do not accept returns on products once they have been delivered.
• However, in the rare case that you receive a damaged product, we are happy to assist you with a return or exchange.
• To be eligible for a return due to product damage, you must provide a video of the unboxing process, showing the package being opened and the condition of the product.
• The unboxing video should be clear, continuous, and without edits.
• If the product is found to be damaged, you must notify us within 48 hours of delivery along with the video proof.

Exchange Policy:

• Exchanges are not permitted unless a damaged product is received as per the terms mentioned above.

Refund Policy:

• Refunds will only be processed for products that meet our return criteria (damaged during delivery and supported by an unboxing video).
• Refunds will be issued through the original method of payment and may take 7-10 business days to reflect in your account.

How to Request a Return:

1. Email us at support@goyalsareeemporium.com with your order details and the unboxing video.
2. Our team will review the video and get back to you within 2-3 business days.

For any further assistance, feel free to contact us at +91 90572 40787

INTERNATIONAL SHIPPING AND RETURNS

Q1. Which countries does Goyal Saree Emporium ship to?

Ans. Goyal Saree Emporium ships worldwide.

Q2. What are the international shipping costs and duties?

Ans. Shipping Charges will be shared at the time of checkout; Please note that custom duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address.

Q3. Can I return, exchange or cancel an international order?

Ans. Please note that international orders are not eligible for returns/cancellations or exchanges. For tracking please email us on support@goyalsareeemporium.com

Q4. How long will it take for my order to reach me?

Ans. From the time of shipping – it will take about 10-15 days for your international order to reach you.

Q5. What payment methods does Goyal Saree Emporium allow for international shipping?

Ans. You can use all international credit cards to make the payment for your international shipping orders.